● Overview of Cloud Computing
● What is CRM?
● Introduction to Salesforce Platform
● Salesforce Editions & Architecture
● Salesforce Ecosystem & Career Paths
● Salesforce Trust & Multi-Tenant Architecture

● Salesforce User Interface (Lightning Experience)
● App Launcher & Navigation Bar
● Standard vs Custom Applications
● Salesforce Setup Menu Overview
● Company Profile & Organization Settings

● Standard Objects (Account, Contact, Lead, Opportunity)
● Custom Objects
● Fields & Field Data Types
● Relationships: Lookup Relationship 
● Master-Detail Relationship
● Schema Builder
● Record Types & Page Layouts

● Users, Profiles, and Roles
● Permission Sets
● Organization-Wide Defaults (OWD)
● Role Hierarchy
● Sharing Rules
● Field-Level Security
● Login IP Restrictions & Password Policies

● Creating & Editing Records
● Import Wizard
● Data Loader
● Data Validation Rules
● Duplicate Management
● Data Backup & Recovery

● Workflow Rules (Basics)
● Process Builder
● Flow Builder: Record-Triggered Flow
● Screen Flow
● Approval Processes
● Use cases of automation in real business scenarios

● Report Types
● Tabular, Summary, Matrix, and Joined Reports
● Custom Reports
● Dashboard Components
● Dynamic Dashboards
● Report Scheduling & Subscriptions

● Lead Management
● Opportunity Management
● Sales Process & Forecasting
● Products, Price Books & Quotes
● Activities & Chatter

● Cases & Case Lifecycle
● Case Assignment Rules
● Escalation Rules
● Email-to-Case & Web-to-Case
● Knowledge Base
● Service Console

● Apex Basics & Syntax
● Data Types & Control Statements
● SOQL & SOSL Queries
● Apex Triggers (Introduction)
● Governor Limits

● Lightning Component Framework
● LWC Architecture
● HTML, JavaScript & CSS in LWC
● Creating & Deploying Components
● Using Components in Lightning Pages

● Sandbox Types
● Change Sets
● Deployment Best Practices
● Version Control Basics (Git – Overview)

● Debug Logs
● Test Classes (Introduction)
● Code Coverage Concepts
● Salesforce Best Practices

● REST & SOAP APIs (Conceptual) 
● Integration Use Cases 
● Salesforce Connect

● Sales & Service Management Application 
● Requirement Analysis
● Custom Objects & Fields
● Automation using Flows
● Reports & Dashboards
● Security Implementation
● Final Presentation & Documentation

● Salesforce Trailhead
● Salesforce Admin vs Developer Role
● Salesforce Certifications Overview
● Resume & Interview Preparation